Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. What does this mean for you? Not only could you find a decline in your heating and cooling charges, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-built for your home, meaning no two projects are alike. Our wide variety of products make it difficult to discuss pricing without first understanding your wants and needs and the project results you envision. Due to this nature, we find it useful to send out a Pella sales representative who will give you a quoted project price upon seeing the project site itself. To expedite the quoting process, your Pella® sales representative is prepared with a computer and a portable printer so that they can give you all the quote information you’ll need—just as soon as the sales representative has a chance to consider the requirements of the job and matches them with your vision.
 
In addition to offering a large assortment of high-grade products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, giving you a chance to make the home improvements you want to while building great value into your Beltsville area home all the while.


What should I use to clean my glass windows?

We advise that you should use a prepackaged vinegar-based cleaning mixture or use an ammonia free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they have a tendency to form streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella windows and doors. They are required to complete a thorough set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty guidelines. We look for the best Beltsville-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and expert installers means that you will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Beltsville homeowners pick Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Every one of our high quality windows and doors are produced with care and serviced by Pella’s qualified Direct Sales Network. Unlike other manufacturers who sell exclusively through retailers, Pella has dedicated windows & door stores throughout North America. This unique way of conducting business gives Pella clients in Beltsville a warm, personal experience with the help of a local to Beltsville, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Beltsville, we appreciate the financial commitment you are making toward the purchase of new windows or doors. For that reason, we feel it is critical to ensure that all the questions you have about Pella’s materials, diverse product lines and construction are answered.  Therefore, we suggest that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Beltsville’s in-home consultation is a critical first step to ensure client satisfaction and the right window or door products are chosen for your Beltsville home and budget. As such, we respectfully request that our visit is planned when all decision-makers (typically both homeowners) are able to attend. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Beltsville home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.